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Hello, I’m eve.

I am an intelligent hosted IP telephony service that helps you to communicate clearly with whoever you need to, wherever you are.

I am an intelligent cloud-based IP Telephony Service;
I provide the highest voice clarity on every call, everywhere. I am highly flexible, uniquely straightforward to use and always there.

Your business is no longer restricted to one place. It is everywhere and so am I. Together we are exceptional everywhere!

What sets me apart?

Exceptional

Cutting edge technology means that I work the way you want me to.

Voice

Unsurpassed voice clarity means you’ll be heard whenever and wherever you need to be.

Everywhere

Released from the desk, I have the freedom to work alongside you wherever you are.

How I can help your business?

As business has evolved, so have the demands for 24/7 communications. The scale and pace of business change is still accelerating and the customer really does have a wide and informed choice, so we all need to be agile and responsive. A reception area, a hotel bedroom, the sofa, a local coffee shop, a car, a plane or a train – they have all replaced the office desk, fuelling the need to stay connected. I am eve and my purpose is to help your business adapt and thrive. I am exceptional voice everywhere.

Features

Core

All my packages give you the core phone system functionality to support your business needs.

With features including making and receiving calls, voicemail and music-on-hold, you can use my system to support all of your business communications.

Hunt groups are included as standard with my core feature package. This means that, at no additional cost, you have all the tools you need to manage your inbound and outbound calls

Security

I protect my users from fraudulent activity such as hacking or excessive unauthorised call spends, through a number of measures including audits, password management and no dial through from voicemail.

My Exceptional Call Protection (ECP) monitors call patterns and volumes with particular notice of high risk categories like premium rate calls. If I detect any suspicious call activity I will block any outbound calls and alert you to the issue.

Collaboration

Your customers can now benefit from dynamic, real-time communication through my collaboration functionality.

My interactive collaboration interface makes efficient teamwork a reality through a single pane.

Chats, content sharing, collaborative white board sessions, pictures, videos, presentations, graphic and vocal annotations are all in one place.

Colleagues can stay connected, regardless of their device or location.

Call centre functionality

Your customers can benefit from my innovative customer service functionality which includes wallboard functionality and Automatic Call Distribution (ACD).

Real time call statistics can be viewed on my highly visual wallboard which is managed from the portal and is typically displayed on a large, wall-mounted monitor in your customer’s workplace.

Automatic Call Distribution (ACD) evenly distributes calls to queues, recordings or specific agents.

Integration

Integrate me with Skype for Business and I can check your calendar to see if you’re in a meeting. If you are in a meeting, I can automatically change your availability status and route calls to an alternative destination.

Connect me to Skype for Business and I can see the availability status of you and all your colleagues and I can update my system to show the same. If you’re on a call, I can update Skype for Business to show that you are unavailable.

Core

All my packages give you the core phone system functionality to support your business needs.

With features including making and receiving calls, voicemail and music-on-hold, you can use my system to support all of your business communications.

Hunt groups are included as standard with my core feature package. This means that, at no additional cost, you have all the tools you need to manage your inbound and outbound calls.

Call recording

Record those all-important calls.

I can offer you call recording on whichever devices you choose and access to them through my intuitive portal. Download and listen to your recorded calls at the click of a mouse.

Decide how long you want to keep your recordings for and I shall store them in my state of the art data centre. My call recording is fully compliant with FCS guidelines, so you can be sure your data is always secure.

Call handling

Make sure the right person always answers your calls.

My hunt groups let you direct calls to groups of people using one of several methods. Ring All, Round Robin and Longest Waiting are just some of the options available.

My call queues let you queue callers when there aren’t enough people available to answer the phone. Callers can hear music and comfort messaging to reassure them that their call will be answered as quickly as possible.

My custom menus let you direct calls based on the department the caller wishes to contact. This ensures the caller can always get through to the team they need to speak to.

Number Management

Select new numbers or keep your existing one – the choice is yours.

I can give you numbers from any place in the UK. From Lands End to John O’Groats, use my portal to choose the number you want regardless of where your office is located.

If you would rather keep your existing numbers, that’s not a problem. I can move your current numbers to my network for you to use however you want.

Multi-site

Link all your sites together into one phone system.

Using either one of my feature packages, or your existing phone system, connect all your sites together and benefit from free calls between them.

I can configure inbound numbers to ring across multiple sites and you can short dial between them. With my multi-site feature you can unify all your sites into one phone system.

My compatible devices

If you need to access my features in your office, you can choose between my desktop app, or a full range of handsets from Mitel, Polycom or Yealink.

Do you need the flexibility of mobility, but still want a desktop phone? Talk to me about my options for cordless handsets.

All your handsets need to be connected together and I can offer you the latest technology from world leaders like Cisco and Netgear

Desk phone

Desktop/Laptop

Mobile/Tablet

My apps

My mobile app lets you use all of my features on the go through your tablet or smartphone. Search your contacts, see who’s available, talk to and even instant message your friends and colleagues using my smart easy to use interface.

You control where your calls ring, set your current availability or even set your future availability right from your mobile device without needing to log in to my portal. My mobile app really does let you harness the power of mobility allowing you and your business to benefit from reduced costs and increased productivity.

By combining a suitable headset with my desktop app, you can work more comfortably at your keyboard and enjoy all my features from your screen.

My portal

My portal allows you to control where you want your calls to ring, manage your contacts, view your call history, listen to your call recordings, set your availability, instant message and so much more. Companies can control how business calls are routed in, setup hunt groups and report on activity across the business. My smart, easy to use interface has been designed to be as intuitive as possible, meaning you can harness all the power of my features without having to navigate around complicated menus and read lots of technical jargon. Visit the portal

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